Return Policy for Safe Lunch

1. Overview

At Safe Lunch, we strive to ensure your complete satisfaction with every order. Our Return Policy outlines the terms and conditions under which you may return products purchased from us. Please read the following carefully to understand our policies regarding returns.

2. Eligibility for Returns

You may be eligible for a return under the following conditions:

- **Damaged or Defective Products:** If you receive a product that is damaged or defective, you must notify us within 24 hours of receipt. We will assess the issue and provide instructions for returning the item for a replacement or refund.

  

- **Incorrect Orders:** If you receive an order that is incorrect (e.g., wrong items or quantities), please notify us immediately. We will arrange for the correct items to be delivered or provide instructions for returning the incorrect items.

3. Non-Returnable Items

Certain items are not eligible for return unless they are damaged or defective upon receipt. These include:

- Perishable food items that have been consumed or partially consumed.

- Items that are not in their original condition, are damaged due to misuse, or are missing parts for reasons not due to our error.

4. How to Initiate a Return

To initiate a return, please contact our customer service team at [contact information]. You will need to provide the following details:

- Order number

- Description of the issue (e.g., damaged item, incorrect order)

- Clear photographs showing the issue, if applicable

Our customer service team will guide you through the return process, including any specific instructions for returning the items.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed promptly and applied to the original method of payment. Please note that the timing of the refund may vary depending on your financial institution.

6. Shipping Costs

Shipping costs for returning items that are not damaged, defective, or incorrect (e.g., due to customer preference) are the responsibility of the customer.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at [contact information]. Our customer service team is available to assist you and ensure that your experience with Safe Lunch is exceptional.

8. Changes to Our Return Policy

Safe Lunch reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Effective Date

This Return Policy is effective as of 20/July/2024